Understanding Timing Out from GroupWise WebAccess

Specific actions, such as opening or sending an item, generate a call to the Web server. Other actions, such as scrolling through items in the Item List, composing a message without sending it, or reading Help topics, do not generate a call to the Web server. If, for a period of time, you leave GroupWise WebAccess alone or perform actions that do not generate a call, WebAccess logs you out. Doing so provides security for your e-mail and ensures that the Web server and GroupWise WebAccess run efficiently.

The default timeout period is 20 minutes if you are using WebAccess on a public or shared computer. If you are using WebAccess on a private computer the default timeout period is 480 minutes (8 hours). However, your GroupWise administrator can change the timeout period for your organization’s GroupWise system. You specify whether you are using WebAccess on a public or private computer during login, as described in Starting GroupWise WebAccess.

If you try to perform an action after you have been logged out, you are prompted to log in again.

To ensure that you have the latest information in your Mailbox and to prevent frequent timeouts, click the Update icon .